One of my daughters suffers with sweaty feet and I have always found that cheaper trainers don´t help the problems. When I bought a pair of Geox trainers at a very silly price in Marbella,I believed their claims based on all their research and technology. I was so convinced by all the blurb about their technology plastered all over the walls in their shop in La Cañada that I reckless and uncharacteristically tossed the receipt in the bin pretty much as soon as I had bought them. Roll on two weeks and Justin asked me "Didn´t you buy her new trainers?" My reply was yes and that she was wearing them. Well, he was horrified at the state of them to say the least. The front trim had peeled off and they could not longer be tightened where the velcro had peeled off.
I took them back to the store unfortunately without the receipt. I didn´t expect a refund, an exchange would have been a bonus but I expected them at least to take an interest given that they pride themselves on their technology and research. They told me I was lying that I had bought them recently and suggested that they had been worn in the campo. What???
I remained calm and polite despite their accusations and I suggested that perhaps that could send them to their engineers on my behalf which they just smirked at. In the end, I gave up but I emailed Geox customer service to explain what had happened and could that help me in anyway. I didn´t even receive an acknowledgement of my email. Useless!
2 comments:
Spanish customer service and client relations - best in the world !
Don't buy anything Spanish. I shop online and get everything from the UK and elsewhere. I only buy food here, and that's crap too.
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